Refund Policy – BookWithDaffy

This Refund Policy outlines the conditions under which you may be eligible for a refund on flight bookings made through BookWithDaffy.com. Please read carefully before making a booking. All refunds are subject to the terms of the issuing airline and applicable fare rules.

1. Overview

BookWithDaffy.com, operated by Sri Tharani Enterprise Co., Ltd and powered by Sea and Sky Travel Solutions Private Limited (IATA License No. 14025685), acts as an intermediary travel agency. Refunds for airline tickets are governed primarily by the fare rules set by the issuing airline and are not solely within our control.

To request a refund, cancellation, or modification, please contact us immediately at (888) 996-1016 or email us at contact@bookwithdaffy.com.

2. Refundable vs. Non-Refundable Tickets

The eligibility for a refund depends on the type of ticket purchased:

Ticket Type	Refund Eligibility	Notes
Fully Refundable	Yes – full or partial refund	Subject to airline-specific processing timelines
Partially Refundable	Yes – taxes and fees may be refunded	Base fare is typically non-refundable
Non-Refundable	No – no refund on base fare	Taxes and government-imposed fees may be returned
Award / Miles Ticket	Per airline loyalty program rules	Contact us for assistance

Important: The fare type of your ticket is disclosed to you at the time of booking. It is your responsibility to confirm the refund eligibility of your ticket before purchase.

3. Our Service Fee Policy

In addition to any airline-imposed cancellation or change fees, we charge a service fee for processing cancellations, refunds, or modifications:

Cancellation Service Fee: A per-ticket service fee applies to all cancellation requests processed through our agents. The exact amount will be disclosed at the time of your request.
Change/Rebooking Service Fee: A fee applies for itinerary changes including date, route, or name corrections.
No-Show Policy: If you fail to show up for your flight without notifying us in advance, the ticket may be fully forfeited with no refund, as per the airline's no-show policy.

Service fees charged by BookWithDaffy.com are non-refundable regardless of the reason for cancellation.

4. Airline-Cancelled or Disrupted Flights

If your flight is cancelled, significantly delayed, or significantly rerouted by the airline, you may be entitled to:

A full refund to the original form of payment, or
Rebooking on an alternative flight at no additional charge.

We will assist you in submitting your refund claim to the airline. However, the processing of such refunds is subject to the airline's policies and timelines. We are not responsible for delays in refund processing by the airline.

Contact us immediately at (888) 996-1016 if your airline has cancelled or significantly altered your flight. Our agents will help you navigate your options as quickly as possible.

5. 24-Hour Cancellation Rule (US DOT Policy)

For flights departing from the United States, the US Department of Transportation (DOT) requires airlines to allow passengers to cancel their booking within 24 hours of purchase and receive a full refund, provided the booking was made at least 7 days before the scheduled departure date. This applies to bookings made directly with us for eligible US-origin flights.

Please note that this policy is governed by airline-specific implementation and may vary. Contact us within 24 hours of booking to avail of this option where applicable.

6. How to Request a Refund

To request a refund or cancellation, please follow these steps:

Step 1: Call our toll-free number (888) 996-1016 as soon as possible — the sooner you act, the better your options.
Step 2: Alternatively, email us at contact@bookwithdaffy.com with your booking reference number, passenger name(s), and reason for cancellation.
Step 3: Our agent will review your booking and provide you with the available options and any applicable fees.
Step 4: Upon confirmation, we will submit the refund/cancellation request to the airline on your behalf.

7. Refund Processing Timeline

Once a refund has been approved and submitted to the airline:

Credit/Debit Card refunds typically take 7–21 business days to reflect on your statement, depending on your bank and the airline's processing time.
Some airlines may take up to 45 business days in exceptional cases.
Our service fees are deducted before the refund is processed.
Refunds are credited back to the original payment method used at the time of booking.

We are unable to expedite refund timelines as they are controlled by the airline and your card-issuing bank. We will provide you with a refund reference number and assist with follow-ups as needed.

8. Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

Tickets purchased under non-refundable fares (base fare portion).
No-show bookings where the passenger failed to travel or cancel in advance.
Partially used tickets (unless the unused segment qualifies under airline policy).
Service fees charged by BookWithDaffy.com.
Bookings cancelled after the airline's stated deadline has passed.
Changes or cancellations requested after the flight departure time.

9. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and travel disruptions. Travel insurance can provide reimbursement for non-refundable costs in situations beyond your control, such as illness, family emergencies, or unforeseen events. We do not sell or underwrite travel insurance but can guide you on what to look for.

10. Modifications and Date Changes

If you wish to change your travel dates, destination, or any other booking details, please contact us as early as possible. Changes are subject to:

Airline availability and applicable fare differences.
Airline-imposed change fees (based on your fare class and airline policy).
Our service fee for processing the change request.

In some cases, it may be more cost-effective to cancel and rebook rather than change, depending on fare differences. Our agents can advise you on the best course of action.

11. Disputes and Chargebacks

We encourage you to contact us first if you believe you are owed a refund or have a billing concern. Initiating a chargeback with your bank without first contacting us may result in delays and complications. We are committed to resolving disputes fairly and transparently. If a chargeback is filed in bad faith or without valid grounds, we reserve the right to contest it and pursue recovery of any associated losses.

12. Contact Us for Refund Assistance

Sri Tharani Enterprise Co., Ltd
29/48 Moo 10, Nong Prue Subdistrict, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand
📞 Toll-Free: (888) 996-1016
📧 Email: contact@bookwithdaffy.com
🌐 Website: bookwithdaffy.com