BookWithDaffy

1. Who We Are

BookWithDaffy.com is operated by Sri Tharani Enterprise Co., Ltd, located at 29/48 Moo 10, Nong Prue Subdistrict, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand. We manage advertising and marketing for Sea and Sky Travel Solutions Private Limited, an IATA-accredited travel agency (IATA License No. 14025685).

For any privacy-related inquiries, please contact us at: contact@bookwithdaffy.com or call (888) 996-1016.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Full name, email address, phone number, and mailing address.
• Travel Information: Travel dates, destinations, cabin preferences, passenger names, and passport/ID details required for bookings.
• Payment Information: Credit or debit card details provided for completing reservations (processed securely through payment processors).
• Communication Records: Records of phone calls, emails, or chat communications with our agents.
• Technical Data: IP address, browser type, device information, and website usage data collected via cookies and similar technologies.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm flight bookings and travel reservations.
• To communicate with you about your booking, including confirmations, updates, and itinerary changes.
• To provide customer support and handle queries, cancellations, or refund requests.
• To process payments and prevent fraudulent transactions.
• To comply with legal and regulatory obligations, including those required by airlines and aviation authorities.
• To improve our website, services, and marketing activities.
• To send you promotional offers and newsletters (only where you have given consent, and you may opt out at any time).

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Airlines and Travel Service Providers: To complete your booking and fulfill your travel arrangements.
• Sea and Sky Travel Solutions Private Limited: Our IATA-accredited agency partner that processes and manages all travel bookings.
• Payment Processors: Secure third-party payment platforms to process transactions.
• Legal Authorities: When required by law, court order, or government regulation.
• Service Providers: IT and technology providers that support our website and operations, bound by confidentiality obligations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website traffic. These may include:

• Essential Cookies: Required for the website to function correctly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to show relevant advertisements based on your interests.

You can control cookie settings through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal and regulatory obligations. Booking records are typically retained for a minimum of 7 years in accordance with financial and tax regulations. When data is no longer needed, it is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Payment information is transmitted using SSL (Secure Socket Layer) encryption and processed through PCI DSS-compliant payment gateways. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access and receive a copy of your personal data.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data (subject to legal obligations).
• The right to object to or restrict certain processing activities.
• The right to withdraw consent at any time for processing based on consent.
• The right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at contact@bookwithdaffy.com.

9. International Data Transfers

As we operate internationally and share data with airlines and travel partners around the world, your personal information may be transferred to and processed in countries outside your country of residence. We take steps to ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

10. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will promptly delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after any changes indicates your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: